Q: How do I order?
A: On the product details page click the "Order/Inquire" button. Fill out the form and click "Send". We will send you an invoice through PayPal. Money Orders, Cashier's Checks or Personal Checks are also accepted methods of payment.
Q: What if I want more than one piece?
A: When you click "order/inquire" fill in the form for each item you are interested in. When we receive multiple submitions from the same email address within 1 hour we will reply with a consolidated invoice listing all of your items.
Q: How do I pay?
A: When you submit an order we will send an invoice through PayPal within 24 hours. You can pay by credit card through PayPal, Money Order, Cashier's Check or Personal Check. When payment is received (non credit card payments generally take 10 business days to clear) you will receive a confirmation email with your order details. We'll contact you with tracking information for your order when it goes out, within 2 business days of receipt of payment.
Q: What if I just want to ask a question about an item?
A: Simply click the "order/inquire" link at the bottom of any product page. This does not commit you to buy, it opens a form where you can submit a question, request a quote when applicable or request an invoice to purchase an item. If you have a general question or comment, not about a specific product, you can use the "contact us" link at the top of any page. This link opens a very simple page that asks for your email address (so we can respond) and offers a text box for your question.
Q: What orders are eligible for free shipping?
A: All orders totalling $100 or greater will receive insurance and standard shipping FREE OF CHARGE within the continental US. That means if buy one item that is $100 or greater or if you buy multiple items and the combined total is $100 or greater your order is eligible for free shipping. Orders under $100 will be charged only for actual exact shipping cost, tracking/confirmation and insurance if applicable. We NEVER CHARGE HANDLING FEES. International buyers and those in Alaska or Hawaii, please see more information on our Policies page.
Q: What if something breaks in transit or I just don't like it?
A: We pack all our orders very carefully with high quality materials. Even so, damage can occur which is why insurance is required on all orders over $50. For orders under $50 insurance is recommended but left to the buyers descretion and is the buyer's responsibility. We offer a Money Back Satisfaction Guarantee. If you are unhappy for any reason, simply return the items(s) to us for a full refund! Please see the Policies page for more information.